Your username is your email address. If you have changed it or forgotten it, please contact us at [email protected]
2. What is my password?
If you have forgotten your password click here
3. When will my dry cleaning be collected?
If you have submitted your dry cleaning online before 9.30am (Mon to Fri) we will collect the same day. If your dry cleaning was submitted after 9.30am we will collect the following business day. We do not give you an allocated time, your dry cleaning will be collected anytime between 9.30am and 5.30pm.
4. When will my dry cleaning be returned?
If you have submitted your dry cleaning before 9.30am (Mon to Fri) your dry cleaning will be returned the following business day by 5.30pm. If your dry cleaning was submitted after 9.30am we will collect the following business day and return the day thereafter. We do not give you an allocated time, your dry cleaning will be returned anytime between 9.30am and 5.30pm.
If you have an alteration or repair, it could take up to 48hrs to return.
If you have submitted leather or suede for cleaning, it could take up to 5 days to return.
5. Where do I leave my dry cleaning?
You may leave your dry cleaning either at reception, your designated office area, concierge, front door or a location discussed with myvalet prior to submitting your dry cleaning online.
WE DO NOT CALL ON APPROACH, NOR DO WE GIVE YOU AN ALLOCATED TIME. Our deliveries change daily and we can be there at anytime between 9am and 5.30pm.
6. How do I pay?
All payments are made via this website. You may use Visa, Mastercard, Amex or PayPal. This website is 100% safe and secure.
7. Do I need a myvalet Garment Bag?
Yes, it is highly recommended that you order a garment bag for the safety and security of your garments. Place your first order in any bag with your business card or a copy of your tax invoice securely attached and we will return your dry cleaning in your own, personalized myvalet garment bag.
Still have questions? We’re here to help you!*
Customer Service Hours are 8am-5.30pm EST, Mon.-Fri.
Thank you for your business & patience!
1300 698 253 or email us using the form below
*You may leave a detailed message on our 24/7 – voicemail and we will get back to you as
quickly as possible… you are important to us!